Axopar Boats wins the NMMA / CSI Customer Satisfaction Award
Axopar Boats win the NMMA / CSI customer satisfaction award 2019 at the Miami International Boat Show 2020.
Winning the NMMA CSI Award has confirmed that Axopar has a long and successful future ahead.
Honouring boat and engine manufacturers who proactively measure customer satisfaction and pursue continuous improvement to better serve their customers, Axopar Boats was announced winner of the NMMA / CSI Customer Satisfaction Award at the Innovation Breakfast on Friday 14th Feb at this year’s Progressive® Insurance Miami International Boat Show®, presented by West Marine.
With Helsinki based Axopar being the only European boat builder awarded amongst all other NMMA applicants, the award is based on information provided by customers purchasing a new boat or engine during the period between January 1, 2019 to December 31, 2019. An unbelievably high 158,335 US customers were surveyed in the process, which recognises companies who have achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year. The criteria included overall product satisfaction, aftersales ability and warranty satisfaction.
Jan-Erik Viitala, Axopar co-founding partner, commented: ”The NMMA/CSI Customer Satisfaction Award is another great accolade for the Axopar team back home and for our USA dealer network; its another milestone in our journey and wherever and whenever we innovate, our superb dealer network clearly understands and continue to deliver our goals”.
Axopar Technical Director Albert Zaleski (left) and Co-Founding Partner Mr. Jan-Erik Viitala (right) recieving the NMMA/CSI Customer Satisfaction Award from the NMMA president Frank Hugelmeyer (middle) at the Miami International Boat Show 2020.
Standing alongside Jan-Erik, Axopar’s key dealer in Florida, Nautical Ventures’ MD, Roger Moore, added: “The American buyer has fallen in love with Axopar’s incomparable performance, amazing versatility and progressive good looks. Winning the NMMA CSI Award has confirmed that Axopar has a long and successful future ahead.”